NorthShore University HealthSystem | Staff Support Tech

Staff Support Technicians

NorthShore University HealthSystem is currently looking to hire Staff Support Technicians at all four of hospital locations (Evanston, Glenbrook, Highland Park and Skokie) as well as some Immediate Care Center sites (Gurnee, Niles, Old Orchard).

Position:  Staff Support Tech – Resource
Location: Positions located at Evanston, Glenbrook, Highland Park and Skokie Hospitals as well as a select group of Immediate Care Centers (Gurnee, Niles, Old Orchard)
Full Time/Part Time: As needed
Hours: Hours will be scheduled based on the need of the Hospital or ICC locations
Required Travel: Travel to other sites will be required
What you will need:
Education: High School Diploma or equivalent required.
Experience: No previous experience required
Must be able to wear N95 mask/PAPR and other PPE
Work may be outdoors and thus subject to temperature fluctuations
Potential exposure to body fluids and other potentially infectiuous materials, chemicals and other hazerdous conditions
Sitting, walking, standing, pushing pulling throughout the shift
Walking, bending, stooping, long periods of stationary standing, pushing, pulling, lifting.  Must be able to assist with occasional heavy lifting of 100+ pounds
What you will do:
  • Responds to the immediate needs of the patient by answering patient call lights promptly and courteously.
  • As directed, by RN makes hourly or more frequent rounds on patients for safety, comfort, and meeting patients’  needs/requests
  • Positions, lifts, transfers, and ambulates patients as directed by the RN; use of Safe Patient Handling equipment
  • Assist with setting up meals for patients and ordering meals
  • Keeps patient rooms tidy, refreshes patient’s linen as need, removes unnecessary equipment and linen
  • Assists patient with simple hygiene/comfort measures such as washing hands/face and oral care
  • As directed by the RN, transports patient to other departments or when patient being discharge
  • When directed by the RN, remains with the patient continuously for patient safety.
  • Handles infectious waste and linen according to established hospital procedure
  • Adheres to proper infection control standards and hand washing techniques to avoid cross contamination
  • Cleans and disinfects unit specific equipment
  • Answers phones and/or cover/assist Unit Concierge as needed during the shift
  • “Runner” to other departments, when needed to obtain necessary items for patient care
  • Providing general information
  • Receives and answers incoming calls related to general Covid questions
  • Schedules testing appointments
  • Screen patients pulse Ox to determine urgency
  • Gather patient information for registration to allow patients to return to their vehicles to wait
  • Direct traffic efficiently and safely through the drive through
  • Screen patients making sure that they are at the right location and have been cleared to be tested
  • Gather patient information from vehicles staged in the parking lot for the registrars to be able to complete their workflow

To apply, please send your resume to Denise Alexander at and indicate the name of the position and company. Also, please complete an application on their website using the link below:

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