Community Health Worker

Rush University Medical Center is currently looking to hire Community Health Workers.  These individuals will be responsible for operationalizing Rush’s social determinant of health and chronic disease strategy within the community, with a particular focus on the COVID-19 response. The primary responsibility of the CHW will be assisting with COVID-19 case investigation, contact tracing, and resource connection for social needs. The CHW will be a liaison to community members and patients as well as community partners, will conduct health and/or social determinant screenings, provide telephonic and in-person navigation services; as well as self-management support in the community and in Rush clinical settings such as primary care and/or emergency department as needed. The CHW will also assist with different community initiatives such as health programming or other health promotion efforts as needed. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Qualities we are seeking include: Cultural humility, ability to build trustful relationships with clients, nonjudgmental and empathetic listening skills; ability to show compassion and respect. Shows acceptance of each person and their life journey. Demonstrates passion and commitment. Understands strengths and challenges of their community and which strategies will work best.

We are hiring for multiple positions, some of which will be remote (with in office meetings occasionally) and some within the community, dependent upon COVID-19. It is also a 1-year grant-funded contract position with potential for job continuation depending on funding.

Position Responsibilities:

  • COVID-19 response – case investigation, contract tracing, and resource connection for social needs for Rush patients and community members
  • Provide health education and information in order to assist clients in achieving health goals by discussing behavioral risk factors, recommended lifestyle changes, and ways to reduce barriers to treatment adherence.
    • Create tailored strategies for addressing community health concerns by assisting clients to overcome obstacles to care.
    • Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, counseling, social support and advocacy.
    • Address barriers that inhibit clients’ access to health care and information.
  • Provide direct services (e.g. measuring/monitoring blood pressure, providing health screenings) in a variety of settings.
    • Conduct screenings, navigation services, one-on-one visits, groups sessions and phone calls within various community settings.
    • Public benefits enrollment assistance
  • Provide social support to clients as needed.
    • Motivate and praise clients for even small accomplishments and assist them in developing strategies to overcome barriers in order to achieve their behavior change goals
  • Mediate between participants and healthcare and social service systems or community resources (e.g. management of healthcare utilization) to improve the quality and cultural competency of service delivery.
    • Advocate for individuals and communities to ensure clients receive the care they need in localized accessible settings
    • Refer clients to community resources and follow up using various platforms (e.g. NowPow)

Position Qualifications:

  • A high school diploma or GED equivalent is required.
  • 1-2 years of experience of working in community settings as a community health worker or navigator is desirable.
  • Ability to work independently and solve problems along with strong multi-tasking, organization, communication, and expertise with information systems and Microsoft Office Suite are required.
  • Ability to work comfortably and independently with technological platforms such as Excel, Epic, and Salesforce upon receiving training and demonstrated ability with technological platforms.
  • Experience in community service through volunteering, internships, committee service, community networks, etc. preferred.
  • Experience working in and/or with communities of color.
  • Bilingual/bicultural including Spanish, Polish, and Mandarin speaking ability desired but not required.
  • Demonstrated knowledge and/or experience with care management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources.
  • Must be comfortable working in a variety of settings, with people’s different living situations, and across all levels of socio-economic status.
  • Experience in diverse community settings preferred – in particular Chicago’s West Side
  • Excellent written and verbal communication and interviewing skills.
  • Commitment to teamwork, collaborative approach and customer service focus preferred.
  • Applicant must live in the Chicagoland area, have their own transportation with proof of current auto insurance, be able to navigate the Chicagoland area, and be available to work evenings and weekends.

To apply, please send your resume to Denise Alexander at and indicate the name of the position and company.  Additionally, please complete an application on their website using the link below:

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