Assists provider in patient care activities conducted in the clinic and performs selected procedures under the direct supervision and request of the provider. Reporting to the Clinical Operations Director, the Medical Assistant performs functions to assist in providing medical care and treatment to patients in the clinic setting.

Welcomes patients by greeting them, in person or on the telephone; answering or referring inquires.

Escort patient to exam room, verify patient information by interviewing patient, reviewing and/or recording medical history.

Taking vital signs, including weight, height, blood pressure, pulse, respiration, temperature, confirming purpose of visit or treatment and document all     information in EMR. Signature and title of the MA is to be documented in EMR with all entries.

Prepares patients for the health care visit by directing and/or accompanying them to the examining room, providing examination gowns and drapes, helping them to position themselves for the examination and/or treatment, arranging examining room instruments, supplies and equipment.

Supports patient care delivery by helping the provider by collecting, preparing and transporting laboratory specimens, performing basic laboratory tests in the clinic and record the data in EMR, disposing of contaminated supplies and instruments, administering medication in the clinic, authorizing medication refills electronically and/or telephoning prescriptions to the pharmacy, Pap smear set-up, placing lab and/or diagnostics orders in EMR, removing sutures and changing dressings.

Perform some front desk duties (i.e. checking in patients and scheduling patient appointments.

Prepares referrals orders in EMR, IRIS and County Care Portal.

Obtain immunization records from I-Care.

Give instructions to patients upon provider’s directive.

Ensure all medical reports, labs and information is filed and available in the patient’s medical records prior to their appointment.

Keep exam rooms clean and stocked with adequate medical supplies; maintain instruments and diagnostic equipment, and sterilizing medical instruments.

Take telephone messages and provide feedback and answer to patients/providers/pharmacy calls.

Triage and process messages from patients and front office staff to provider’s.

E-scribing medication to the pharmacy.

Prepares schedule for daily huddle with Care Team.

Signs off on huddle completion in EMR.

Maintain all logs and required checks (i.e. STI log, refrigerator temperatures, expired medication, oxygen etc.).

Complete and fax STI report to the Board of Health.

Generate sample medication label for the patients when samples are given out from the clinic.

Faxing documents, scanning and verifying patient documents in EMR.

Keeps supplies ready by inventorying stock, placing orders and verifying receipt of orders.

Schedules and documents relevant information in the patient’s medical record, point of care test results and procedures performed.

Perform CLIA Waived testing (i.e. pregnancy test, urine dips, Strep Screening, Influenza, PT/INR’s, glucose testing, and Hemoglobin, and Hemoglobin A1C, etc.)

Document and maintain immunizations records in EMR.

Prepare a Revenue Cycle Clinic Close Report at the end of each shift, of data entered into the EMR.

Instruct patient on after care procedures as ordered by the provider.

Route patient to ancillary department (i.e. laboratory, radiology, cardiology) for diagnostic testing, schedules tests, procedures and assist with scheduling hospital admissions.

Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.

Maintains patient confidence and protects operations by keeping patient care information confidential as required by Health Insurance Portability and Accountability Act.

Practices and adheres to the Blood Borne Pathogen Policy as required by the Occupational Safety and Hazard Administration.

Contact patient or provider with normal and abnormal test results or to coordinate additional care as directed by the provider.

Performs other duties as assigned.

High School Diploma or equivalent.

CPR Certified.

Medical Assistant certification (current) required from an accredited program.

Medical Terminology

Knowledge working with EMR.

Demonstrate competence in performing specific Medical Assistant skills such as: vital signs and administering injections.

Proven ability to provide excellent customer service such as: having a positive attitude towards others, being adaptable in stressful situations and proper phone etiquette.

Ability to interpret and apply administrative policies and procedures.

Exhibit quality oral, written and interpersonal communication skills.

Grammar, spelling and punctuation.

Ability to maintain effective and organized systems to ensure timely patient flow.

Exposure to blood, bodily fluids and tissues.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  While performing the required duties, the employee is frequently required to stand, sit, walk, hear, see and be capable of lifting a minimum of twenty pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.