Customer Service Associate

BMO Financial Group is currently looking to hire Customer Service Associates for several locations.  For more details on the opportunities, please see below:

At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:

  • You’ll get up to 10 weeks of industry leading educational training to build the knowledge and skills you need

  • Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals

  • Opportunity to go remote after 6 months of proven good performance.

What you’ll do day to day

  • Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment

  • Answer questions, process transactions, recommend products and provide advice to customers over the phone

  • Have meaningful conversations with customers to understand their needs and offer the right products/services to meet them

  • Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

  • Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities

A day in the life of a Customer Contact Centre Associate

Learn more about what it’s like to work as a BMO CCC Associate.

What you’ll need

  • A passion for helping people

  • Ability to critically think on your feet, multi-task and thrive in a fast-paced environment

  • A positive, enthusiastic attitude with strong people skills

  • Fluency in English (oral and written)

  • Willingness to learn and adapt to changing technologies

  • A knack for being tech savvy with above average computer skills

  • Ability to work in a flexible environment (Monday-Sunday from 8am to 8pm), plus mandatory training up to 10 weeks (Monday-Friday from 8 a.m. to 5 p.m.)

  • 2-3 years sales, customer service or financial institution experience an asset

Why you’ll love growing your career here

  • Customizable benefits, performance bonuses and our competitive employee share ownership program

  • Work in a digitally focused environment where you’ll use innovative tools

  • Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support

  • As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

 

To apply, please complete an application on their website using the link below and follow up with Denise Alexander at dalexander@mccollege.edu so we can notify the employer regarding your pending application. 

https://bmo.wd3.myworkdayjobs.com/External/job/Naperville-IL-USA/Associate–Customer-Contact-Center_R200011963

 

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