Interpersonal Communication in the United States

Program Objectives

After successfully completing this program/course, students should be able to: 

• Explain how a communication situation is affected by physical, social, historical, psychological, and/or cultural contexts of the situation.
• Create canned plans and/or scripts for common situations, including business introductions.
• Describe and apply target guidelines for producing ethical communication.
• Explain the influence on communication of differing cultural dimensions (individualism v. collectivism, low-context v. high-context; monochromic v. perceptions of time; low v. high uncertainty avoidance, power distance, masculine v. feminine, and long-term v. short-term orientation).
• Identify potential barriers to intercultural communication and ways to overcome them.
• Apply target guidelines for improving semantics and/or pragmatics.
• Give examples of different types of nonverbal communication and use nonverbal cues to enhance communication.
• Identify challenges to effective listening and describe active listening strategies that can be used to overcome the challenges.
• Identify dialectical relational tensions and/or emotional conflicts and describe ways to avoid or resolve them.
• Describe different communication styles (passive, aggressive, passive-aggressive, assertive) and possible effects of each on interpersonal relationships.
• Identify target conflict-management techniques (e.g., lose-lose, lose-win, win-win), choose and apply one to a conflict to resolve it, and justify the choice.
• Play one or more roles that people fulfill in meetings (task, maintenance, procedural), and use guidelines to evaluate performance of roles.
• Collaborate to apply the steps in the target six-step problem-solving process often used in the U.S. to solve a business problem.

Disclosures

• Consumer Information
• Tuition and Fees