About the job
Datacenter Technician – Alternating weeks 3 days x12 hours; 4 days x12 hours)
*May include weekends and holidays.
Location: Chicagoland Area
No visa sponsorship is available for this position.
Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at a significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you? We encourage you to apply and join our team!
What you’ll be doing:
- Onsite Hardware Inventory Management
- Parts handling, packaging, and shipping
- Hardware installation & configuration of enterprise servers and cabling infrastructure.
- Hardware Break/Fix replacement of FRUs
- Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
- Troubleshooting and resolving Telco Connectivity issues
- Troubleshoot & Replace Network Switch equipment
- You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
- Documentation of activities and build/modify SOPs
- Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
- System power supplies and cabling install, fix and repair
- You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects
Responsibilities:
- Install, remove, and tackle issues in hardware in data center racks without disturbing other hardware and critical infrastructure on site.
- Maintain asset inventory and update internal applications as needed.
- Be accessible via cell phone and willing to work on onsite emergencies as needed.
- Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
- Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.
- Onsite Hardware Inventory Management
- Parts handling, packaging, and shipping
Requirements:
- Knowledge of server/storage/network hardware.
- Strong interest in learning new DC concepts.
- Strong verbal and written communication skills
- Night Shift – (Alternating Weeks 3 days x12 hrs, 4 days x12 hrs), May include weekends and holidays.
- 3+ years working in an IT environment.
- Experience solving problems on servers, networking devices and IT equipment.
- Inventory management experience. Ordering, receiving, and shipping server parts.
- Experience taking on-call shifts and ability to respond to critical events as needed.
- Experience raising issues to Sr. onsite staff and management as needed.
- IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)
- Knowledge of trunk infrastructure is a plus
Preferred Qualifications
- 2-year or 4-year degree or 3+ Years of experience
- 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.
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