Midwest Institute for Minimally Invasive Therapies | Midwestern Career College

Midwest Institute for Minimally Invasive Therapies

Patient Scheduler

Midwest Institute for Minimally Invasive Therapies is looking for a Patient Scheduler to schedule clinic and procedure appointments for patients.  The position coordinates inpatient and outpatient procedures and obtains insurance benefits authorizations or pre-determinations from medical insurance companies for patients’ procedures.

ESSENTIAL DUTIES:

  • Pre-registers patients utilizing the scheduling system by accurately collecting patient and insurance information
  • Obtains insurance benefit information and eligibly for patients
  • Schedules all inpatient and outpatient diagnostic procedures and appointments as ordered by the patient’s physician or authorized designee
  • Demonstrates proper phone etiquette and responds accurately using medical terminology and procedure information
  • Uses active listening skills and ensures all patient calls are handled in a professional and expedient fashion
  • Prioritizes work to ensure all details are addressed and proper documentation is input into system
  • Conducts all activities with the highest standards of professionalism and confidentiality
  • Complies with all applicable laws, regulations, policies and procedures, supporting MIMIT’s values by acting in an ethical and appropriate manner
  • Delivers excellent customer service and/or patient care in a manner that is timely, efficient and accurate
  • Completes other duties and special projects as assigned

QUALIFICATIONS:

  • 1+ year(s) of scheduling experience (preferably in a medical setting)
  • Good communication skills in person, via email and over the phone
  • Understanding of medical terminology and medical insurance plans
  • Basic keyboarding skills, proficiency with Microsoft Office applications, experience using computers and mobile devices; and the ability and willingness to learn new technologies/software
  • Experience with CRM (Customer Relationship Management) or workflow management software, such as Salesforce.
  • Ability to protect organization’s value by keeping information confidential
  • Bilingual English and Spanish or Polish

ADDITIONAL COMPETENCIES REQUIRED:

Technical skill of performing 

  1. Excellent organizational skills, detail oriented with strong ability to multi-task required and prioritize requests
  2. Familiarity electronic medical charting preferred
  3. Effective time management and organizational skills
  4. Ability to maintain professionalism and friendliness in working with challenging patients
  5. Speak effectively before groups of customers (patients or insurance companies) or employees of the organization
  6. Exhibit calm responsiveness to emergency or stressful situations

Work Ethic 

  1. Aligns with the Core values of MIMIT
  2. Applies the profession’s code of ethics in all aspects of practice
  3. Be flexible in work schedule to meet unpredictable demands of the department’s operation
  4. Disseminates and assures compliance with department and institutional policies, procedures, and regulations

Collaboration: 

  1. Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others
  2. Serve as a resource person to patients, coworkers, physicians, and any other customer
  3. Able to work effectively as a team player and independently

POSITION LEVEL DESCRIPTION: Entry-Level position within field.

ORGANIZATION IMPACT: Conducts routine tasks as directed. Contributes to specific objectives and outcomes as   directed.

SCOPE OF LEADERSHIP: Closely supervised with little latitude for independent judgment. Works under clearly   defined guidelines.

EXPERIENCE: Position typically requires up to three years of relevant experience.

Clinical/medical office environment. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, or chemicals. Work is generally performed within a clinic or medical office environment, with standard office equipment available.   Office may have fluorescent lighting and air conditioning.

Noise level ranges from quiet to moderate.  Individuals must be able to read, write, and communicate fluently in English and either Spanish or Polish.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her manager.

ADDITIONAL COMPETENCIES REQUIRED:

Technical skill of performing

  • Excellent organizational skills, detail oriented with strong ability to multi-task required and prioritize requests
  • Familiarity electronic medical charting preferred
  • Effective time management and organizational skills
  • Ability to maintain professionalism and friendliness in working with challenging patients
  • Speak effectively before groups of customers (patients or insurance companies) or employees of the organization
  • Exhibit calm responsiveness to emergency or stressful situations

Work Ethic

  • Aligns with the Core values of MIMIT
  • Applies the profession’s code of ethics in all aspects of practice
  • Be flexible in work schedule to meet unpredictable demands of the department’s operation
  • Disseminates and assures compliance with department and institutional policies, procedures, and regulations

Collaboration:

  • Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others
  • Serve as a resource person to patients, coworkers, physicians, and any other customer
  • Able to work effectively as a team player and independently

To apply, please download our job application and email with “Job Title” in the subject line and resume with cover letter to info@themimit.com and one our MIMIT HR team members will contact you as soon as possible.

//www.mimithealth.com/patient-scheduler