Midwest Institute for Minimally Invasive Therapies | Midwestern Career College

Midwest Institute for Minimally Invasive Therapies

Front Desk Receptionist

Location: Multiple, throughout IL

Department: Clinic (Reception area)

SUMMARY:

Seeking a welcoming, compassionate and organized medical front desk receptionist to join our growing healthcare team. Will be working at one of our medical offices and provide assistance to our patients and other visitors. Responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming for patients and their families.

ESSENTIAL DUTIES:

  • Welcome and greet all patients and visitors in person or on the phone

  • Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

  • Confirm appointments for the next day

  • Responsible for keeping the reception area clean and organized

  • Register new patients and update existing patient demographics by obtaining personal and financial information

  • Schedule appointments for patients

  • Verify patient insurance eligibility

  • Collect copay and/or patient balances

  • Request referrals and authorizations from patients insurance / PCP

  • Facilitate patient flow

  • Keep medical office supplies adequately stocked

  • Maintain confidentiality of all patient records

QUALIFICATIONS:

  • Medical terminology

  • Basic Life Support Certificate

  • Strong written and oral communication

  • Knowledge of EHRs

  • Exceptional customer service and phone etiquette

  • Ability to maintain effective and organized systems to ensure timely patient flow

  • High school diploma; some college preferred

  • Medical assistant certification (if applicable)

  • Maintain Confidentiality

  • Team player

  • Multitasker

  • Flexible hours

  • Must be able to travel

WORKING CONDITIONS:

Hearing must be adequate to perform job duties in person and over the telephone. Must be able to communicate clearly to patients in person and over the telephone. Requires eyesight correctable to 20/20 to operate equipment and read information from printed sources and computer screens.  Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift. Must be able to multi-task and prioritize their daily responsibilities.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her manager.

Work Ethic

  • Aligns with the Core values of MIMIT

  • Applies the profession’s code of ethics in all aspects of practice

  • Be flexible in work schedule to meet unpredictable demands of the department’s operation

  • Disseminates and assures compliance with department and institutional policies, procedures, and regulations

Collaboration:

  • Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others

  • Serve as a resource person to patients, coworkers, physicians, and any other customer

  • Able to work effectively as a team player and independently

 

To apply for this position, please send your resume to Denise Alexander at dalexander@mccollege.edu.