International Hair Institute | Midwestern Career College

International Hair Institute

Medical Assistant

Job Title
Medical Assistant/Front Office Concierge (Full-Time)

Job Description
International Hair Institute, Chicago’s #1 known Hair Restoration Clinic is offering an opportunity. We are looking for an enthusiastic, bilingual (SPANISH/ENGLISH) and hard-working Medical Assistant/Front Office Concierge!
Customer service is a paramount importance to what we do!
It is always necessary to be cordial and friendly to all people.
You are the face of the company and the doctor. Provide customer service and be an advocate for the patient and assist them to ensure that anything they may come across will be as smooth as possible. Work with Surgeons and medical assistant to expedite patient care. Build relationships with patients, physicians and co-workers by providing “world class” service. Utilize sales skills to retain patients in the practice and to acquire new patients. Maintain superior patient-provider relationships at the highest quality of care and provide service that ensures that the patients’ needs are met, and expectations are exceeded. Continuously work to improve quality, efficiency service in all areas of the clinic.

Essential Responsibilities:
Front Office Concierge
Back Office Medical Assistant
Front Office Concierge
Front Desk duties
Prepare Patients’ related Paperwork
Developing/prospective new and existing customer relationships
Expected to make around 50 calls a day to both build and maintain customer relationships.
In charge of Live Chat/ Information Emails
Answer calls and emails from prospective customers who call wishing to know more information about hair transplant surgical and non-surgical solutions
Assist with translation
Submit records weekly to Office Manager. NOTES: Teamwork is critical to the proper functioning of the office and therefore employees’ job duties are not limited.
Back Office Medical Assistant
Good hand-eye coordination skills
Assist the surgeon during the procedure
Work under a microscope to dissect tissue
Provide the patient with post-operative instructions
Answer questions from the patient
Team-focused/Professional attitude
Detail-oriented
Procedure takes anywhere from 5-9 hours per patient
Fluent in Spanish/English
Full training provided
This is a non-smoking facility during working hours

Requirements:
Ability to work longer hours on days of surgeries
Bilingual Spanish and English preferred
Ability to multi-task and be detail-oriented with good organizing skills
Ability to get along with co-workers, honest and patient

 

To apply for this position, please send your resume to Denise Alexander at dalexander@mccollege.edu.  Please indicate which online position you are applying for in your email.