Medical Assistant/Patient Intake

Job description

We are looking for a Customer Care Specialist who, will act as a liaison, provide information on our services and support the field staff. Empathy is a prerequisite, as well as concern on the well-being of our clients. Ideal candidates are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. They are genuinely excited to help customers, patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent

service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Training will be

provided and incentive upon completion of each level will be provided. Bonus is available upon completion of target

production. Company offers 401K matching and health/vision/dental insurance.

Responsibilities

Manage incoming calls

Problem solving

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team targets

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to assist customers needs

Skills:

• Must have experience in medical/healthcare field
• EKG experience preferred and a plus
• Great “phone personality” a must!

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices helpful

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Benefits:

• Health/vision/dental insurance
• 401 K matching
• 11 days PTO